Privacy Policy

Last updated: 1 July, 2025

365PharmacyHub Ltd. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or interact with our services, in accordance with the applicable laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information We Collect

We may collect the following types of information:

Personal Information

Name, phone number, email address, residential address, prescription details, and health information.

Payment Information

Credit/debit card details, UPI ID, or other digital payment details for order processing.

Technical Information

IP address, browser type, device information, operating system, and location data.

Usage Data

Pages visited, time spent on pages, click patterns, and user preferences.

We use your information to:

  • Provide, manage, and improve our services
  • Process orders and facilitate payments
  • Communicate order updates, promotions, or service changes
  • Respond to customer queries and support requests
  • Enhance site performance, user experience, and security

We process your data based on:

  • Your consent at the time of data collection
  • Contractual necessity to deliver purchased products and services
  • Compliance with legal obligations under Indian law
  • Our legitimate interest in enhancing services, fraud prevention, and business analytics

We do not sell your personal data. However, we may share it with:

  • Authorized vendors and service providers (e.g., logistics partners, payment gateways)
  • Legal authorities when required under applicable law or legal proceedings
  • Business partners for operational purposes under strict confidentiality agreements

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences via browser settings.

We retain personal data as long as necessary to fulfill the purposes outlined above or as required by law. Health records and prescriptions may be retained for periods defined by applicable healthcare regulations.

As per Indian privacy laws, you have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Withdraw consent at any time
  • Request deletion of personal data, subject to legal exceptions
  • Raise complaints with the Data Protection Board of India

We implement physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

We do not knowingly collect personal data from children under the age of 18 without parental consent. If such data is discovered, it will be deleted immediately.

This policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. Any updates will be posted on this page with the revised effective date.

If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact: 365PharmacyHub Ltd.

  • By email: support@365pharmacyhub.com
  • Phone: +91-99706 29600